• Midtown Medical Plaza
  • 1918 Randolph Road
  • Suite 600
  • Charlotte, NC 28207
  • 704-342-0252
  • Click for Directions
  • Piper Glen Location
  • 7810 Ballantyne Commons Parkway
  • Suite 300
  • Charlotte, NC 28277
  • 704-342-0252
  • Click for Directions

What to Expect

Whether a current patient or a new patient, at AOCC everyone will be greeted with a smiling face and a kind word from our front desk staff.

New patients will be asked to fill out some paperwork and present a photo ID and insurance card(s) and to our check-in staff; co-pays are also due upon check-in. Once the check-in process is complete all that’s left is to have a seat and wait for the nurse to call you back.

Insurance Participation

Thinking of Changing your Insurance Plan? Make sure we are a fan! Image result for Health Insurance Card

*To avoid any interruption in your care in 2018, be sure to let the front desk and/or business office know of any insurance changes you may have in the coming year As Soon As Possible.

*If you present with new insurance in 2018 at the time of your appointment, we may ask you to reschedule.

To Switch or Not to Switch? Is a Medicare Advantage Plan right for you? Image result for Medicare Health

*For some patients, the out of pocket costs associated with a Medicare Advantage plan are higher than traditional Medicare and a supplement.

*If you are considering switching to a Medicare Advantage Plan, please see one of our Business Office Specialists to make sure it’s right for you!

Remember, our Business Office specialists are here to help answer ALL of your insurance questions:            

* Lower monthly premium vs. lower out of pocket costs?

*What Medicare supplement plan is best for me?

*What questions should I ask the Insurance companies when choosing a new plan?

*Turning 65? Have questions about Medicare coverage? We can help!

Keep your pain away and call us today! 704-926-5555

Major Insurance companies AOCC participates with:

  • Medicare
  • Cigna
  • Aetna
  • United Healthcare MedCost
  • Blue Cross Blue Shield
  • Wellpath

Financial Resources

Non-Medicare patients, there are several patient assistant programs available for those who qualify.

Get co-pay help with the Rituxan Experiance Program

The RITUXAN EXPERIENCE Program gives eligible patients with rheumatoid arthritis (RA), Wegener’s granulomatosis (WG) or microscopic polyangiitis (MPA) a prepaid MasterCard® to help with their co-pay. The card comes with $4000 to help with Rituxan for RA, WG or MPA co-pays within the next 12 months.


Patient Rebate Program for REMICADE®. Based on your eligibility, RemiStart® can provide a rebate for your medication out-of-pocket costs, including deductible, co-payment, and co-insurance, for up to 12 months or eight infusions, for a maximum benefit of $4400.

Genentech Rheumatology Access Solutions

ACTEMRA Copay Card Program to help patients with the out-of-pocket costs of their ACTEMRA prescription. The card comes with $4000 to help with ACTEMRA co-pays within the next 12 months. Since January 2010, more than 3000 patients have enrolled in the Actemra Copay Card Program.


The BENLYSTA Co-pay Assistance Program is for people who have commercial insurance (not a state, federal, or government health insurance plan like Medicare or Medicaid), or whose insurance does not provide coverage for BENLYSTA, and meet other eligibility requirements.

Patient Access Network Foundation

Medicare patients, PAN is an independent non-profit organization that provides assistance to under insured patients for their out-of-pocket expenses for life-saving medications.

90 cents of every dollar donated to PAN goes directly to our patients. Since 2004, PAN has awarded hundreds of millions of dollars in assistance to patients in need.

We offer help and hope for a healthy tomorrow for the growing under insured population struggling with increasing out-of-pocket treatment costs.

Our operational excellence ensures quick access to treatment and supports patients’ continuity of care.

HealthWell Foundation

Medicare patients, when health insurance is not enough, HealthWell fills the gap. We help patients living with chronic and life-altering illnesses pay their share of prescription drug co-payments, deductibles, and health insurance premiums.

By reducing this financial stress, the people we serve can

focus on what’s most important—their health.

Johnson & Johnson Patient Assistance Foundation

The operating companies of Johnson & Johnson donate all the prescription products provided to eligible patients through Johnson & Johnson Patient Assistance Foundation, Inc. (JJPAF), an independent, non-profit organization. These companies have a long-standing commitment to helping patients access medicines.

Patient Advocate Foundation

Medicare patients, Patient Advocate Foundation (PAF) is a national 501 (c)(3) non-profit organization which provides professional case management services to Americans with chronic, life threatening and debilitating illnesses. PAF case managers serve as active liaisons between the patient and their insurer, employer and/or creditors to resolve insurance, job retention and/or debt crisis matters as they relate to their diagnosis also assisted by doctors and healthcare attorneys. Patient Advocate Foundation seeks to safeguard patients through effective mediation assuring access to care, maintenance of employment and preservation of their financial stability.

Bristol-Myers Squibb

Bristol-Myers Squibb is committed to helping patients.
If you need help paying for your prescription medicine, you may be eligible for assistance.

In 2011 Bristol-Myers Squibb helped over 250,000 patients with free Bristol-Myers Squibb prescription medicines valued at over $450 million through donations to the Bristol-Myers Squibb Patient Assistance Foundation as well as other programs.

Genetech Access To Care Foundation

Genentech Access To Care Foundation, a patient assistance program provided by Genentech, Inc., offers the medications listed to the right at no cost to those who are eligible for the program.

*If you qualify, our benefit coordinators will contact you with more information after you and your doctor have determined which medication is right for you.

Helpful Resources

General Information including Rheumatoid Arthritis



Systemic Lupus and related disorders

Sjogren’s Syndrome



Ankylosing Spondylitis and related disorders